1-Year Warranty

1-Year Warranty Policy for Hydro Water Bottle

At Hydro Water Bottle, we stand behind the quality and effectiveness of our products. Each purchase includes a one-year warranty from the date of purchase, covering various product malfunctions under normal usage conditions. This warranty ensures our commitment to your satisfaction and enjoyment of our products.

Coverage Details: The 1-Year Warranty covers the following specific malfunctions:

  • Failure to Produce Hydrogen: If the water bottle ceases to infuse water with hydrogen.
  • Cap Issues: If the cap fails to secure properly to the bottle, leading to potential leaks or spillage.
  • Miscellaneous Malfunctions: Any other operational failures that affect the product's performance.

How to Request a Replacement:

  1. Contact Support: Reach out to our customer service team via our support page or email.
  2. Provide Detailed Information and Evidence: Submit a clear description of the issue along with visual evidence such as photos or videos demonstrating the malfunction.
  3. Review and Assessment: Our team will review your submission to determine if the issue qualifies under our warranty terms. This review process ensures that all claims are handled fairly and effectively.

Conditions and Exclusions:

  • The warranty does not cover damages resulting from accidents, misuse, non-Hydro Water Bottle approved repairs, neglect, or other actions that do not follow our recommended usage guidelines.
  • Replacements are at the discretion of Hydro Water Bottle after review of the evidence. We reserve the right to deny any claims that do not meet our warranty criteria or that involve product misuse.

Replacement Process:

If your claim is approved, we will provide instructions for returning the defective item. A replacement will be issued upon receipt and inspection of the returned product. We aim to process all replacements swiftly so you can continue to enjoy the benefits of your Hydro Water Bottle.

Contact Us:

For any questions regarding this warranty or to initiate a warranty request, please contact our customer service team. We are here to help ensure your satisfaction and to support your hydration needs.

Commitment to Quality:

At Hydro Water Bottle, your health and satisfaction are our top priorities. This warranty reflects our commitment to providing you with a high-quality product and exceptional customer service. Thank you for choosing Hydro Water Bottle.